Each organisation/company purchases a licence that permits SiTiming to be used to provide timing, scoring, safety monitoring and results at the events or activities it presents. Timing/results data stored in an SiTiming database may only be shared with other applications that present times/results by prior agreement with SPORTident UK. Infringement of any of the Terms & Conditions may lead to the revocation of the SiTiming Licence.
Software Support outside the provisions described above is available by telephone, email and Skype before, during and after an event is charged at £50 per hour to an organisation with a Commercial Licence and at £39 per hour to an organisation with the Discounted Licence.
Before contacting us for support, you are required to consult the SiTiming User Guide and the Context Dependent Help in the software and check the Frequently Asked Questions (FAQs). Most questions are answered in the User Guide and supporting documentation.
Organisations must purchase a One Year Licence before the first event for which they use SiTiming. We will help you with the installation of SiTiming, setting up your first event and will provide 1.5 hours of support in each year that you purchase a one year licence.
Organisations that have already purchased a one year licence and only organise a few events each year may purchase a Day Licence for events in the 2nd and subsequent years. Each event day is charged a Day Licence. If for example an event takes place on both Saturday and Sunday, 2 Day Licences are required. No assistance or support is provided with the Day Licence but Software Support may be purchased separately at the hourly rates detailed above.
There is a once only charge to develop, configure, test and incorporate the algorithm for your series results in the SiTiming Series Calculator. We will provide an estimate for this work before we undertake it. In a typical case this it will be 2 hours work – between £78 - £100. If your series calculation needs to change in the future, there is a further charge for the time we spend developing, configuring, testing and incorporating the new algorithm in SiTiming. If we are administering your series results throughout the year which includes the resolution of queries and anomalies, there is also a charge of £33.50 per event.
Organisations that are paid to provide a timing/results service must purchase a One Year Commercial Licence. SiTiming licensees are also charged the appropriate additional Day Licence fee for each event day they provide timing/results for an event which is owned, is for the benefit of or is underwritten by an unlicensed organisation. The amount owing for these Day Licences will be collected by invoice at the end of the licensing period.